Refund Policy
In short: Ozark Helper is instant-access digital software. EU law gives you a 14-day right to change your mind — but you can choose to waive it in order to get access immediately. If something is genuinely wrong with the product, we'll always help, and your statutory rights for faulty digital content still apply.
1.Digital products
Everything we sell is digital: access to controller accessibility software, delivered immediately after purchase. There is nothing to ship and nothing to physically return.
2.Your EU right of withdrawal (14 days)
If you are a consumer in the EU, you normally have 14 days from the date of purchase to withdraw from a purchase of digital content and receive a refund, without giving a reason.
The important exception for instant access
Under EU consumer law, this 14-day right does not apply once supply of digital content has begun, if you have:
- given your express prior consent for us to begin supplying the content immediately, before the 14-day period ends; and
- acknowledged that you therefore lose your right of withdrawal once supply begins.
Because our software is delivered with instant access, you are asked to give this consent and acknowledgement at checkout. [ACTION REQUIRED: your checkout must present a clear checkbox or statement where the customer agrees to immediate access and acknowledges they lose the 14-day withdrawal right. Keep a record of this consent.] If you provide that consent and we begin supplying access, the 14-day withdrawal right no longer applies to that purchase.
If you have not yet been given access, or did not provide that consent, your 14-day right of withdrawal still applies and we will refund you in full.
3.Faulty or misdescribed software
Waiving the 14-day withdrawal right does not affect your statutory rights if the software is faulty, not as described, or does not work as it should. Under Spanish and EU consumer law, digital content must be of satisfactory quality and match its description. If it isn't, you are entitled to a remedy, which may include a repair, a replacement, or a refund.
If the product isn't working for you, contact us first at help@ozarkhelper.com — most issues are setup-related and we can usually solve them quickly, including by building you a personalized configuration.
4.How to request a refund
Email help@ozarkhelper.com with the email address used at purchase and your order details, and tell us what's wrong. We aim to respond within [X] business days. Approved refunds are returned to your original payment method; depending on your bank or card provider, it may take several business days to appear.
5.Problems before a chargeback
If you're unhappy with a purchase, please contact us before opening a payment dispute or chargeback. We genuinely want to put things right, and almost every issue can be resolved directly and faster by getting in touch.
6.Free setups
If cost is a barrier and you have a disability that makes a standard controller hard to use, you can request a personalized setup at no charge — no purchase needed. See the plans section on our site.
7.Contact
Questions about refunds? Email help@ozarkhelper.com.
Note for the site owner (remove before publishing): This policy assumes your checkout captures the customer's express consent to immediate access and their acknowledgement that they waive the 14-day withdrawal right. That consent step is what makes a "no refunds after access" position lawful in the EU — without it, customers keep the full 14-day right. Have a qualified adviser confirm this matches your checkout flow and Spanish law.